It means the network provides a structured and impartial way to help resolve disputes between members when they cannot reach an agreement on their own.
Arbitration starts only with the consent of both parties. A neutral committee is then appointed, made up of industry professionals from three different continents.
The identities of the arbitrators are not shared with the parties, and the arbitrators do not know the identities of the members involved. All submitted documents are also anonymized.
Yes. Through the Payment Protection Program (3P), members can report overdue payments early, and each case is handled personally with a focus on context and respectful communication.
Yes. All procedures, including the appeals process and decision-making framework, are clearly outlined in the Financial Manual.
Because disputes can damage cash flow and business relationships. This system gives members confidence that problems can be handled fairly, professionally, and confidentially.
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